Unified Communications

Unified Communications Expo is more than an event - it is an opportunity for visitors to listen to world-class speakers from vendors, enterprises, analysts and consultants, in five themed seminar theatres.
In 2008, over 3,500 seats were filled - and 2009 will be even better, offering visitors a free programme of education seminars covering a wealth of business and technical issues.
Since its launch in 2005, Unified Communications Expo, incorporating VoIP for Business has become the UK's leading business enterprise communications event.

UC & Messaging

The Unified Communications & Messaging Theatre willl show how they can gather support from their organisation, and the business performance advantages UC offers.
Topics will include:

• What UC can deliver to the enterprise
• The ROI of UC and how it can be sold to the wider business
• The key individual UC applications
• How UC applications are being deployed, and the benefits they deliver
• The role of Unified Communications in a collaborative business

UC Implementation

Integration, protocols, legacy systems and underlying IT architecture are just some of the technical issues organisations face when implementing UC.

The Unified Communications Implementation Theatre will enable visitors to address them with topics including:

• How UC technology can be integrated with legacy systems
• The appropriate standards and protocols
• The securty issues of a UC rollout
• How to create a roadmap for systems integration
• The pros and cons of different technology platforms

Teleworking & Mobility

Any organisation that wants to be agile, flexible and more competitive will need to embrace enterprise mobility.

In the Teleworking & Mobility Theatre, topics will include:

• Extending Unified Communications to mobile workers
• The features, benefits and technologies of the next generation remote office
• How to empower teleworkers with simple, scalable, secure solutions
• The role of fixed mobile convergence in a mobilised enterprise
• How enterprise mobility brings efficiency to internal processes

Customer Contact & Management

With the promise of faster customer service, a better customer experience, and smarter utilisation of business processes.
The Customer Contact & Management Theatre will cover topics including:

• Exploiting IP to make the contact centre a strategic asset
• How Unified Communications benefit distributed contact centres
• Utilising UC technology to shorten problem-resolution cycles
• Integrating CRM with voice and messaging applications
• Formulating a voice-enabled CRM strategy