The presentation is aimed at a business audience and looks at what exactly we mean by Unified Communications, the business needs it fulfils, the hurdles you jump to deliver an enterprise UC solution and how you should overcome them.

Enterprises are striving to maximise the potential of their infrastructure and collaborate across geographical boundaries and time zones. Achieving increased productivity and profitability are critical management objectives. Unified Communications solutions are increasingly being viewed as a means of realising this objective. Verizon Business will present how enterprises can leverage their capabilities and and the migration paths available to them.

Whether your company is already crafting your UC strategy, deploying UC technologies across your enterprise, or just beginning to investigate the UC phenomenon that seems to be one of the most talked about trends in many years, Microsoft and Aspect have formed an alliance to help meet your needs. By bringing unified communications to the contact centre, companies will be able to deliver better customer service, sales and collections results by being able to seamlessly access subject matter experts across the enterprise. Hear how consumer experiences will dramatically improve when organisations start leveraging Unified Communications.

Unified communications infrastructures must systematically incorporate security features and use well-known security techniques. This session discusses the security that should be foremost in your mind when evaluating or implementing a UC product or solution in your company

With open standards-based SIP, businesses can drive greater cost-efficiencies in the deployment of enterprise communications, and help improve productivity among an increasingly-mobile workforce. This session discusses the evolving role of SIP in unified communications solutions

Calls for a work/life balance are being made as workers are spending an increasing amount of time at work. Senior management, while resistant to this idea, are slowly realising that in order to retain and recruit staff, they must begin to provide alternatives. However, before adopting homeworking, it is critical to understand both the challenges and opportunities homeworking present. This session explores homeworking and demonstrates that supporting home workers doesn't have to be a burden for the IT manager.

Calls for a work/life balance are being made as workers are spending an increasing amount of time at work. Senior management, while resistant to this idea, are slowly realising that in order to retain and recruit staff, they must begin to provide alternatives. However, before adopting homeworking, it is critical to understand both the challenges and opportunities homeworking present. This session explores homeworking and demonstrates that supporting home workers doesn't have to be a burden for the IT manager.