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ShoreTel
ShoreTel® is a leading provider of Pure IP Unified Communications solutions and known for exceptional customer satisfaction. ShoreTel's distributed architecture delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.
ShoreTel’s distributed software architecture and innovative product design provide enterprise-class reliability and scalability for businesses of every size – from ten to tens of thousands of users. No matter what the size of your deployment, you can expect reliability that exceeds the most stringent measure of availability commonly used today – “five 9s,” or 99.999% – while enjoying low cost of ownership and streamlined, centralized management.
But a communications solution is more than just an architecture.
ShoreTel complements its technology and design leadership with equal strengths in ease of use, customer service and support, and an exceptional commitment to customer satisfaction. Our entire business is focused on delighting customers at every step, from initial consultations, through installation and deployment, to ongoing use and system expansion. In every way, ShoreTel delivers its Pure IP solutions to meet the needs of virtually any business – including yours.
End-to-end solutions for every business
ShoreGear IP Voice Switches: Highly reliable, intelligent ShoreGear® IP voice switches meet the communications needs of headquarters, regional and branch offices, supporting both IP phones and analog devices. Reliability is further increased by adding a single additional switch at a site. If a ShoreGear voice switch supporting IP phones fails or is isolated by a network fault, the phones will automatically failover to another voice switch at the site. This “N+1” form of redundancy is simple, cost effective and incredibly reliable.
ShorePhone IP Telephones: ShoreTel offers a wide range of ergonomically designed, intuitive telephones with rich, superior sound quality. ShorePhone™ IP telephones are automatically configured when added to the network, eliminating time-consuming manual installation.
System Management: With ShoreWare® Director, your entire phone system can be centrally managed from a single browser-based interface.
System Monitor: ShoreWare System Monitor ensures a high level of voice quality by continuously monitoring your network, allowing you to proactively address performance issues before they affect network reliability.
Office Anywhere: Whether they are in the office or on the road, end users can direct calls to any phone of any type, and use ShoreTel’s desktop applications as if they were sitting at their desks.
Contact Center and Converged Conferencing: ShoreTel’s Contact Center products offer solutions for call centers ranging from entry-level, for those requiring basic functionality, to formal contact centers requiring more in-depth, full featured options. For maximum productivity, ShoreTel Converged Conferencing allows your organization to conduct large audio conferences and share desktop applications.
Integrated Business Applications: ShoreTel offers specialized applications such as the ShoreTel Salesforce.com Call Center Adapter, E999/112 Notification, ShoreTel NetSuite Integration, Legal and Professional Cost Recovery Integration and the ShoreTel Web Dialer, all of which deliver strong productivity benefits.