An intelligent hosted satisfaction survey service

An advanced hosted IVR Satisfaction Survey incorporating the best features of traditional IVR-based surveys with many additional benefits, due to it being provided as a hosted solution. This solution incorporates:

-Intelligent Score-Based Routing - Take immediate action whenever you hear a dissatisfied customer or need to intercept a rogue agent.
-Verbal Responses - It's not always enough for your customers to respond using touch tone keypads, this application allows them to also leave a verbal response
-MIS at any time - Due to the hosted nature of this service you can easily access and download management information easily by accessing a secure portal

This service from OPEX gives you the flexibility to alter your scripts at any time and allows you to pay as you go so that you only pay for what you use. Once you have signed up to this service and you have your script in place OPEX will do the rest, thus freeing up your valuable resources.