Automating business processes to speed up customer handling

This application from OPEX automates a wide variety of business processes to speed up customer handling whilst providing a more robust service at a fraction of the cost. OPEX has a huge amount of experience in building both large-scale and complex IVR applications, which integrate into many different specialised business applications, these include:

- Overflow Services - IVR for High Volume Call Traffic
- Disaster Recovery - Automatic Route-on-Failure
- Customer Satisfaction Surveys
- Credit Card Payments/Data Capture

OPEX provides "network based" IVR Self-Service with the added advantage of being able to combine it with all the other OPEX "in-network" services to establish a fully integrated telephony suite.