A network captured solution to record your mobile calls

The OPEX "mobile call recording" automatically records all calls to and from those mobile phones that are registered to the service. Every call is recorded in the telecoms network and available to replay immediately after the call is finished via secure web access.

This solution from OPEX is a pay-as-you-go service, which means there is no up front capital cost.

A hosted dialler that delivers compliance at the flick of a switch

This unique network-based predictive dialler platform from OPEX can be used for both outbound and inbound campaigns. The solution incorporates dialling and call recording technology complete with a fully built-in voice recording capability and real-time monitoring tools. This OFCOM compliant tool is capable of preview and predictive dialling and ensures your agents have more time to engage with customers, by typically achieving talk-time of up to 75% or more.

The dialler comprises advanced routines which sample historic and real time trends to establish optimum performance based on team size, time of day, current and historic abandon rates, average call length and answer rates. The dialling facility is supplied on a "pay-on-usage" basis, which is a cost effective way of managing your business as and when demand dictates.

OPEX "network based" predictive dialling is compatible with all the other OPEX "in-network" services, giving you a fully integrated telephony suite at a very reasonable rate.

Easily deployed intelligent routing or call queuing facility

To distribute your calls in the most effective way the OPEX in-network ACD application has been developed for use in both greenfield sites or within established organisations that are at the early stages of growth or need to run short term specialist campaigns. The OPEX ACD ensures you can manage all your inbound calls by routing them using certain criteria, for example:

- customer details
- skills of call takers
- dialled number (DNIS) / inbound callers number (CLI)
- Other business rules - defined by you

Using a hosted ACD system enables you to receive all of the benefits but without the capital outlay, you only pay on a usage basis.

Automating business processes to speed up customer handling

This application from OPEX automates a wide variety of business processes to speed up customer handling whilst providing a more robust service at a fraction of the cost. OPEX has a huge amount of experience in building both large-scale and complex IVR applications, which integrate into many different specialised business applications, these include:

- Overflow Services - IVR for High Volume Call Traffic
- Disaster Recovery - Automatic Route-on-Failure
- Customer Satisfaction Surveys
- Credit Card Payments/Data Capture

OPEX provides "network based" IVR Self-Service with the added advantage of being able to combine it with all the other OPEX "in-network" services to establish a fully integrated telephony suite.

An intelligent hosted satisfaction survey service

An advanced hosted IVR Satisfaction Survey incorporating the best features of traditional IVR-based surveys with many additional benefits, due to it being provided as a hosted solution. This solution incorporates:

-Intelligent Score-Based Routing - Take immediate action whenever you hear a dissatisfied customer or need to intercept a rogue agent.
-Verbal Responses - It's not always enough for your customers to respond using touch tone keypads, this application allows them to also leave a verbal response
-MIS at any time - Due to the hosted nature of this service you can easily access and download management information easily by accessing a secure portal

This service from OPEX gives you the flexibility to alter your scripts at any time and allows you to pay as you go so that you only pay for what you use. Once you have signed up to this service and you have your script in place OPEX will do the rest, thus freeing up your valuable resources.

Call Recording without the capital expenditure or installation issues

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on their premises. The company can customise the service to best suit your requirements and supports flexible home working initiatives.

The OPEX solution enables you to record your calls from any telephone, anywhere from landline calls, mobile to mobile calls, mobile to landline calls and VoIP calls.