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Mitel Networks
Mitel is a leading provider of voice, video, and collaborative communications solutions and services for businesses of all sizes. We operate in over 90 countries, offering easy access to our sales and service organizations via our own network of over 100 offices, which support over 1,500 value-added resellers and partners around the world. Our entrepreneurial heritage, built upon agility and flexibility in the way we serve our customers, has continued over the company’s history. Our recent merger with Inter-Tel has expanded our reach, and our continuing investment in the research and development of IP-based communications solutions, alongside the development of numerous innovative and award-winning products, has propelled us into our current market-leading position. As the telecommunications industry shifts rapidly towards a new era of value-added, IP-based business communications solutions, we offer the broadest portfolio and give our customers the greatest choice.
With a focus solely on providing IP solutions to the business communications systems market, our corporate strategy is built upon the industry shift to IP. Our solutions recognize that the majority of customers, both multi- and single-site, will migrate from their existing voice system to a total IP-based solution over a period of time. Therefore our IP platforms are designed to act as both pure IP-based communications solutions and as gateways that facilitate interoperability with a customer’s existing voice infrastructure and legacy devices regardless of manufacturer.
Mitel’s portfolio of products includes IP Communications platforms, desktop devices and applications for contact centers, speech-enabled unified communications, collaboration, presence, video conferencing and wireless communications. Additionally Mitel, through the Mitel Solutions Alliance program and its professional services organization develops applications for specific vertical markets and develops custom applications for certain customers.
Our products and services are sold individually or offered as a solution, which is a combination of products and / or services designed to address specific communications needs. We provide horizontal applications including:
Contact Centers: software solutions that enable efficient operation of call centers
Teleworking: Solutions that enable workers to communicate remotely from home, an alternate work location or while traveling, in a secure and transparent manner
Messaging: a suite of software solutions that enable a variety of message functions (voice mail, fax retrieval, text-to-speech playback, etc.)
Collaboration: software that facilitates information sharing, and voice and video conferencing amongst work groups
Fixed /mobile Convergence: software solutions that enable seamless handoff and pickup of calls between wired telephony networks, in-building wireless networks, and mobile communications devices and networks.
We also create solutions for selected vertical markets, including education, government, healthcare, hospitality, retail and financial. In addition, we develop custom applications for specific customers, typically to enable business process improvements for them. We complement our product offerings with a rich suite of services that range from initial planning and design through to implementation and support services.