Datapulse Click-2-Dial is a unique, powerful tool for Nortel IP Phone and Microsoft Office Communications Server (OCS) users, which breaks down the barrier between communications and applications. Users can click on any telephone number in any PC application, document or webpage to initiate a call from their IP phone or OCS client - making Click-2-Dial a true Unified Communications solution.

Progression solutions allow organisations to leverage their investment in IP by delivering practical, converged business applications to the screens of Nortel IP telephones. Simple to deploy and use, these applications provide a host of productivity and communication benefits. Datapulse has developed a suite of applications for hospitality, education, enterprise and contact centres. We will also be showcasing a new Trading system.

Intuition Agent is an operator console application that runs on the desktop, providing any telephone user, including contact centre agents, with the call handling and directory search functionality traditionally utilised by switchboard operators. This enables organisations to centralise their call handling resources, providing economies of scale to achieve significant cost savings and performance improvements in service quality.

First impressions count. Which is why it makes commercial sense to give your switchboard operators the best possible tools for professional and efficient call handling. Intuition 1000 combines advanced call handling features and presence information with your company directory to ensure that every customer, supplier and business associate receives consistently prompt and professional service.

The award-winning CallParrot call recording system is the only fully integrated solution for Nortel Meridian 1, Communication Server
1000, BCM and Symposium Express, yet it is simple to install and often up and running in as little as one day. This solution was purpose-designed for each Nortel PBX and offers the perfect balance of advanced features and user friendliness with a low total cost of ownership.