It's getting tougher out there. Many IT managers want to invest in new technology, but are struggling to make the case. Spiralling energy costs have eclipsed savings on cheap hardware, while users don't seem to be able keep corporate data secure. The risk grows with every new mobile device added to the mix. Help is at hand. New, low energy technology that minimises the risk to data integrity could be the answer. This session explores the new innovations in thin client converged communications.

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Whilst many enterprises have seen both cost and operational benefits in the deployment of VoIP, it is the further migration to unified communications that promises true business transformation. But, with so many VoIP implementations running into difficulties, management tools and management operations also need to be unified through each stage of the project. This session discusses how to ensure availability and performance of key network, system and application services on the road from VoIP to unified communications.

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Service providers face increasingly complex challenges in turning an 'empty network' into one that is efficiently delivering VoIP services, without a slow and complex process of manual service provisioning - these challenges are particularly acute when serving enterprise customers. In response, service providers are investing in more integrated and automated VoIP delivery processes that provide a coherent model of subscribers and services. These integrated systems also help to meet the customer demand for more sophisticated self-service portals that provide a complete view of services and users, including automated service activation.

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Once VoIP has been deployed across the enterprise the challenge is how you combine it into applications such as ERP and CRM to create a presence-enabled and communications-enabled business. This session will take a close look at the fundamentals of integrating business processes and applications.

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You can send an email to anyone you want by entering their address. Your mail server finds theirs and delivers the message across the Internet with no fuss. If only VoIP were as simple. If only you could dial someone's number, have your VoIP server find their VoIP server and make the call across the Internet, no call charges, no telco, just like email. Well you can, all you need is ENUM...

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Today, VoIP is much less a disruptive influence and much more a mainstream technology. This session looks at how the unified communications evolution will continue to keep VoIP in the headlines and what that means for your business.

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Telephony applications are evolving quicker than ever before with development driven by changing regulations, varying business demands, budgetary issues and Disaster Recovery considerations. This session looks at how hosted and managed services such as landline and VoIP call centre applications, voice recording and mobile recording addresses these challenges, assisting organisations to both leverage and reduce their risk.

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Whilst many enterprises have seen both cost and operational benefits in the deployment of VoIP, it is the further migration to unified communications that promises true business transformation. But, with so many VoIP implementations running into difficulties, management tools and management operations also need to be unified through each stage of the project. This session discusses how to ensure availability and performance of key network, system and application services on the road from VoIP to unified communications.

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VoIP flows differ from many other application flows because they are real-time and peer-to-peer. For traditional applications, a lack of resources can result in deterioration of application performance, but for VoIP, these results in the service being unavailable. What steps should an organisation take to ensure that the deployment of VoIP applications does not make overall WAN performance unpredictable, endangering both the VoIP rollout and existing application performance.

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As the world moves from dedicated voice systems to voice applications and unified communication, techniques for testing and verification of all components and services becomes not only essential but critical for successful implementations. This session will explore testing and monitoring strategies for ensuring that this new generation of technology meets customer, employee, and call centre agent expectations while providing the bottom-line benefits originally intended.

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