IP Contact Centre of the Future

This exciting feature, sponsored by Avaya, at Unified Communications ’08 will show you how the use of SIP technologies can allow back office experts to be readily available to front line agents. Ensuring that your customers can interact on their own terms, be that through both the means of communication (be it via human or automated call centres, email, instant messaging via a company’s website, etc) and the “effort” made by the company to understand them and their relationship history.

With the advent of Unified Communications this technology is no longer the domain of dedicated Contact Centres but can be deployed in organisations of any size ensuring all members of an organisation can interact with customers in a structured way, allowing the customer to speak to the person best suited to their inquiry, thus ensuring customer contact is second to none.