These are challenging times, with organisations facing continuous change, including the shift to a more

agile, virtual organisation, increasingly mobile workers, and the unremitting demands to increase

productivity and lower costs. The requirement for a multi-channel IP network and unified communications

to support all of an organisation’s interaction and collaboration needs has never been more evident.

It is becoming increasingly important for IT management to begin to lay the

foundations for the availability of integrated common communication services,

either by infrastructure upgrades or through Managed Services. If

organisations have not already, then Butler Group recommends that

enterprises should put in place the foundation of a converged IP environment,

along with exploiting unified communications and the latest collaboration

mechanisms.

There has been a lot of publicity surrounding IP telephony and unified communications over recent years. Voice/data

convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same

time vendors are consolidating in order to gain a stronger market position. Butler Group has developed this Decision Matrix

to enable enterprises to better understand the market’s competitive dynamics. This report aims to help enterprises select a

vendor based on its technology strength, reputation among customers, and impact in the market. Butler Group provides a

complete view of vendor capabilities and advises on those you should explore, consider and shortlist.