Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including nearly 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.
Our unique combination of communications applications, software and services help companies simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, we help to improve the way organisations work - making people more productive, processes more intelligent and customers more satisfied.
Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, we help customers to grow revenue, lower risk, reduce costs and achieve superior business results.
As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.
Avaya Global Services has approximately 8,500 services experts worldwide, 27 network operations and technical support centers, and unique patented design and management tools.
9TH APRIL - DAY ONE
UC A Utopian Communications model? Bruce Everest, Emerging Technology Director
Smarter, Faster and more collaborative business with UC. Roger Jones, Business Development Director EMEA
10TH APRIL - DAY TWO
Maximising the performance of Unified Communications. Peter Kamm, Unified Communications Practice Leader EMEA
Building a Unified Communications roadmap. Roger Jones, Business Development Director EMEA
EDUCATION CLINICS: Avaya ‘Explore a New World of Customer Service Innovation' theatre
- First Time Resolution: Improving your Customer Services
- Delivering superior Customer Service with Intelligent Communications
- Responding to Business Critical Events: Using Real Time Communications for Business Process Efficiency
- Virtualisation of the Contact Centre through Unified Communications
Information overload is a fact of life, and the need to keep in real-time contact with colleagues and customers is critical.
Unified Communications reduces the incon- venience and delays associated with trying to find and connect with key contacts. In addition, Unified Communications solutions enable employees to filter and control the level of contact that they receive, giving them more control over their workflow. Finally, IT managers are concerned about the complexity of supporting many different user productivity tools and devices so they are looking for integrated bundles to reduce the costs and complexity of support.
Avaya is a leading global provider of business communications applications focused on meeting the needs of businesses and organisations large to small. By designing, building and imagining some of teh world's most advanced communications solutions, Avaya is helping its customers achieve sustained advantage through superior business Results. Avaya is dedicated to helping businesses reduce costs, lower risk and grow revenues.
Avaya one-X™ Portal is a web-based software solution that provides users with control of telephony, conferencing, messaging, mobility administration, and access to corporate and personal contact information. Avaya one-X Portal consolidates access to all the critical voice applications that a user needs in a simple consistent interface. The solution complements the use of the desk phone while in the office, supports remote workers from any location, and is an ideal component of a business continuity strategy. It can be used by any employee from any internet connection if they cannot get to an office location in the event of a business interruption.
Modular Messaging is a powerful IP- and standards-based voice and fax messaging platform designed for single- or multi-site global enterprises. It offers exceptional scalability and a superior feature package of call answering and voice messaging capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.
The powerful Extension to Cellular feature of Avaya Communication Manager can connect callers to employees wherever they are with just one call. Avaya Extension to Cellular delivers one-number access by enabling calls bound for an employee’s business number to ring simultaneously on both their office phone and up to four mobile (or wireline) phones. While on a call, users can access advanced features such as transfer and conference. Extension to Cellular also offers significant cost savings on international calls as well as cost tracking information.
A member of the Avaya one-X™ Deskphone Edition family, the 9630 IP Telephone is specifically designed for the essential telephone user, where the telephone is necessary in order for them to complete their job. Sales people, relationship managers, and attorneys are typical examples of the essential users profile. The 9630 provides superior, high fidelity audio, built in "one touch" access to key Avaya Communication Manager mobility features, protocol independence (H.323 and SIP) and a stylish professional design. The 9630G model has the same functionality as the 9630, and adds native support for Gigabit Ethernet.