Gordon Loader
Speaking Sessions:  IP Contact Centre of the Future |
Job title: Solutions Marketing EMEA
Gordon Loader is Solutions Marketing Manager for Avaya’s Customer Service portfolio.
He has spent the last 20 years in the voice and data communications industry, working in a wide variety of areas including marketing, technical design, business consultancy, finance, and IT.
Since 1990, he has been involved in the call and contact centre industry and has a comprehensive knowledge of both the technology and end user business perspectives.
More recently he has concentrated on helping customers create and deliver business value through the migration to Avaya’s Intelligent Communications framework.
Prior to joining Avaya, Gordon worked for call centre specialist Aspect Communications for 8 years, holding positions in the UK and the US.
