Meeting the users’ challenges: how suppliers are developing systems and applications to meet the need of next generation contact centres.
Supplier representatives:
Dave Thomson, Eu...

The customer contact user panel

Companies deploying UC in customer contact centres explain how they have tackled the challenges of improving the customer experience and running a decent...

For a number of years contact centers have been unifying their multiple contact channels onto a single platform to improve customer interactions. An improvement in customer service has led to m...

Based on her recent research, Dr Nicola Millard looks at how both customers and organisations can start to exploit the power of unified communications and multichannel strategies. She describes...

Viruses, worms and Trojans can all be theoretically carried by WiFi and propagated from one wireless laptop to another without the need for a physical network connection. Wireless malware is a...