Business transformation: the user panel
Users discuss the main lessons they have learnt from implementing UC and transforming the way organisations are run through flexible and remote working, business process improvement and more collaborative and team working. They debate the solutions to the business and operational challenges involved in adopting different methods of managing and motivating staff in multiple, remote locations.

Steve Masters, General Manager, Head of Global Convergence Propositions, BT Global Services

Richard Phillips, Operations Director, Outsec

Alasdair Hay, Assistant Chief Fire Officer, Tayside Fire and Rescue

Peter Thomson, Director, Future Work Forum

Simon Hammonds, Senior Technical Specialist, ICT Services, Leicestershire County Council