Achieving the UC Payoff
| Growing experience of deploying UC reveals the critical success factors that enable companies to gain the full returns from their investment in UC – intangible as well as financial. This briefing takes delegates through the life-cycle issues of vendor selection and effective planning and roll out. Starting with establishing business objectives and hard and soft benefits and extending to the all-important challenge of changing business practices and technology adoption, the sessions spell out what is involved in meeting the priority concerns for every business. |
Thursday 10 April 2008
Analyst Key Note: Why every company needs a vendor scorecard
Camille Mendler, Yankee Group
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Based on research into applications and best fit for corporate requirements, the Yankee Group has developed a scorecard that companies can use to evaluate which suppliers can improve productivity among their workforce. Camille Mendler explains the value of this approach in identifying the best-fit solutions for an organisation’s requirement with examples of how the scorecard is applied. |
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How to ensure value for money from UC investment
Chris Charles, PTS Consulting
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A major reason why companies fail to get value from their investment is the failure to provide suppliers with a clear set of application and technology requirements. This has to be based on a clear understanding of what the business needs to improve its operations and processes. This session provides a step-by-step guide to ensuring that investment in unified communications – which presents a range of technical challenges - is based on a well-defined set of objectives and requirements. Learn the principles of producing a technical specification as well as the equally crucial implementation, training, support and related services essential for making a success of any project. |
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The user panel
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A discussion of solutions to some of the most important aspects of developing sound UC deployment plans and implementation including:
Panel:
Gary Bellfield, Information and Communications Technology Manager, Tayside Fire and Rescue |
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Suppliers panel
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How suppliers set out to meet customers’ expectations for service, support and value for money |
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Briefing summary and close
