IP Contact Centre of the Future
| Explore a new World of Customer Service Innovation | ||||
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This exciting feature, sponsored by Avaya, at Unified Communications ’08 will show you how the use of SIP technologies can allow back office experts to be readily available to front line agents. Ensuring that your customers can interact on their own terms, be that through both the means of communication (be it via human or automated call centres, email, instant messaging via a company’s website, etc) and the “effort” made by the company to understand them and their relationship history. 
With the advent of Unified Communications this technology is no longer the domain of dedicated Contact Centres but can be deployed in organisations of any size ensuring all members of an organisation can interact with customers in a structured way, allowing the customer to speak to the person best suited to their inquiry, thus ensuring customer contact is second to none. |
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Experience all of this live through interactive demonstrations at this feature and discuss your requirements with the experts. Further supporting the feature will be the Innovation Theatre which will host educational clinics specifically on customer satisfaction, technical solutions and the contact centre of the future. |
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Sessions* within this Feature : |
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| Title: Staying Flexible and Agile in the Changing Landscape | ||
| Time :10.30am - 10.50am | ||
| Speaker: Stephen Owen, OPEX Hosting | ||
| Title: Unified Communications for the Contact Centre | ||
| Time :11.00am - 11.20am | ||
| Speaker: Raun Kilgo, Aspect Software | ||
| Title: Virtualisation of the Contact Centre through Unified Communications | ||
| Time: 11.30am - 11.50am | ||
| Speaker: Chris Barrow, Avaya | ||
| Title: Delivering superior Customer Service with Intelligent Communications | ||
| Time: 12.00pm - 12.20pm | ||
| Speaker: Gordon Loader, Avaya | ||
| Title: Responding to Business Critical Events: Using Real Time Communications for Business Process Efficiency | ||
| Time: 14.00pm - 14.20pm | ||
| Speaker: Bruce Everest, Avaya | ||
| Title: First Time Resolution: Improving your Customer Services | ||
| Time: 14.30pm - 14.50pm | ||
| Speaker: Gordon Loader, Avaya | ||
| * Session tracks and times are the same over the two show days | ||
Further Information on contact centres:
| Exhibitors Providing: | Seminars on: | Case Study Downloads on: |
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IP Contact Centre Software IP Contact Centre Hardware IP Contact Centre Services Virtual Contact Centres |
Contact Centres IP Contact Centres Virtual Contact Centres |
IP Contact Centres Virtual Contact Centres |
