Welcome to the future of communications.

We have over 4,500 customers, close to 20,000 active numbers and a reseller community of over 200 members, making Gradwell a top 3 UK VoIP provider.
If you have broadband at home or at work, Gradwell's VoIP services allow you to deploy all the features of office-based telephony, with a fraction of the cost. Our services suit single users, multiple users, and customers looking for VoIP trunks for their own PBX's. Our various packages start from just £4 a month and can offer unlimited UK or Worldwode landlines calls and free hardware.

Still not quite sure what all this VoIP fuss is about? Our free trial is perfect for you to experience our service first hand, and discover all of the benefits for yourself!

Client description:

Foreign exchange (or FX) companies based in Britain require faultless, reliable telecoms – none more so than London-based Parasol FX plc, which speeds clients’ money between locations around the world with the rapidity that globalised money markets demand.

In addition to “mailing” money, the firm’s 23 staff undertake a range of financial services. The firm is HM Revenue and Customs-accredited, and has been operating for more than 4 years.

Please see www.parasolfx.com.

Analysis and history of Gradwell’s VoIP service:

“We heard about Gradwell’s VoIP service when we attended the London Olympia trade show where Gradwell was exhibiting 18 months ago,” explains Parasol’s MD Bob Newstead.

“I had a fair idea of what Parasol required before entering the hall: our driving ambition was to install a PABX system in a very short space of time.

“Our secondary aim of our new telecom system was to have seamless transportability between Parasol offices.

“Thirdly, we needed a single point of contact for our pan-European offices. I am glad to say, with Gradwell we have achieved all three objectives.”

“We opted for hosted Centrex. There were a few glitches over the allocation of PSTN numbers - but apart from that, plus a few server issues - everything was - and is - satisfactory. All in all, the Gradwell system performs as I hoped it would.”

“I must say how good Gradwell’s support is, particularly from Gavin Lewandowski. Internet quality aside, we reckon Gradwell dot com is an entirely viable alternative to mainstream telcos,” concluded Mr Newstead.

Client description:

The minutiae of managing a plethora of websites - from hosting, to applications - is the delight and focus of The Positive Internet Company Ltd. All aspects receive the firm’s full attention - from routing security patches and hardware upgrades through to installation of customised software packages. “We even go deep into customers’ codes when there is a glitch, or when optimisation is required,” said Steven Thurgood, Network Manager.

“In our view, Free Software is definitely the way forward: we are big proponents, so all of our standard offerings are based around the concept.”

Please see www.positive-internet.com

Analysis and history of Gradwell’s VoIP service:

Based in west London, the company first learned of Gradwell’s VoIP through an acquaintance who had heard that delivery and implementation was very highly rated by a range of customers.

“It has been important right from the start that all our staff – who number 20-30, depending on workload – have the right telecoms at their disposal,” added Mr Thurgood.

“Many of our original telcom traffic was between separate offices on different exchanges – so getting them in the same BT “featuregroup” was not an option.

“To have substantial flexibility from Gradwell has been a great boon for us: it permits us to use software phones, for example, from laptops while travelling.

“In addition – naturally – the savings in costs that Gradwell has delivered has been very satisfying,” he added.

Thurgood found Gradwell’s initial “pitch” – and subsequent installation – exemplary, though he points out that the research into VoIP that he and his company undertook prior to sign-up helped avoid time-loss and any misapprehensions that occasionally impede changeovers (in this instance, from BT FeatureLine).

Centrex was the Gradwell package that The Positive Internet Company Ltd opted for, with pre-configured hardware phones.

“Set-up was quite straightforward; all phones worked “out of the box”, though because of the automatic provisioning – something we didn’t know about at the time – changing the phone settings was a bit troublesome,” said Steven.

“Much of the Gradwell service mirrors what we had with BT before, albeit BT’s bills were more expensive.

“Service from Gradwell has broken less - and it allows us to do things which we weren’t able to do before, such as having more advanced hunt group patterns and dial plans, conference rooms, and custom on-hold music.

Looking at the service as a whole, The Positive Internet Company Ltd and Mr Thurgood are pleased with the way everything has turned-out. “I have been most impressed with Gradwell’s service – and the people with whom I have dealt have been friendly and helpful.”