Architected to help organizations execute on their unified communications strategies, Aspect® Unified IP™ is an all-in-one, IT-ready contact center solution that delivers the high reliability, performance, flexibility, and scalability that today’s contact centers require. By delivering the capabilities contact centers need in a scalable, software-based platform, Aspect Unified IP eliminates the complexity and cost associated with traditional contact centers.

…managing the hectic, day-to-day reality of the contact center prevents you from delivering the results you want – not to mention the results that consumers expect and that corporate accountability demands

Managing your contact centre for optimal business results is tough. Receiving reports weekly or monthly doesn’t help you improve operations today. And determining which of the KPIs in those reports can really impact performance to meet strategic goals becomes nearly impossible. Performance Management from PerformanceEdge can help. It provides the tools you need to be able to consider everything and act now in order to align contact centre operational performance with your overall corporate strategic goals.

Whether you’re collecting debt, telemarketing products and services or providing proactive service to your customers, your success depends on people, processes, and applications working together to get the best results. Yet, managing your Contact Center for optimal business results can be difficult. Campaign Management from PerformanceEdge™ can help.It provides the tools you need to be able to consider everything and act now in order to improve campaign performance across your single or multi site outbound and blended operations.

Whether you are looking for call logging (100% call recording) to meet regulatory requirements, mitigate risks or improve your contact center performance, the Recording & Quality Management application from PerformanceEdge is designed to help you meet and exceed your goals. It helps you easily identify, record and analyze the most appropriate interactions and coach agents, so you can reduce risks, develop your employees and improve your business processes.

Precision staffing in the contact center is more important than ever, especially when you have to factor in multiple agent skills, contact channels and locations.You need to be able to know what has happened in the past and consider what is happening now in order to plan for the future. At the same time you need to make goals driven staffing adjustments within a defined period across multiple locations or workgroups in order to your improve business processes.

Learn how Virgin Atlantic increased their customer satisfaction and agent retention

Making a difference in customer service and collections with Aspect Software solutions

Increasing Sales and Productivity with a Unified Solution from Aspect Software

PerformanceEdge™workforce management capabilities help company realise $2.5 million in annual savings.

Oh no! Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new applications that unite telephony, conferencing, messaging and even collaboration tools. Their goal is to increase employee productivity and streamline internal processes. And, your business is seeing progress at the enterprise level.

The business world is on a quest to break down information silos, and for good reason: when more people have access to critical knowledge, they can collaborate, work smarter, and react faster to market and business changes.

Five Reasons Why Contact Centers Must Get Unified...

And Everything Else You Wanted to Know but Were Afraid to Ask....