Thursday 10 April 2008
Exploiting hosted and managed VoIP services
VoIP for Business Theatre
Jason Curtis, Azzurri
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VoIP is now accepted as the way forward for voice infrastructure so whenever new systems are required, enterprises will consider both in-house and hosted VoIP solutions. This session looks at case studies of outsourced VoIP solutions for medium and large businesses, the problems the solutions had to address, and how the offerings available succeeded in providing answers |
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How VoIP is evolving through Unified Communications
VoIP for Business Theatre
Paul Rowe, Nortel
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Today, VoIP is much less a disruptive influence and much more a mainstream technology. This session looks at how the unified communications evolution will continue to keep VoIP in the headlines and what that means for your business. |
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Staying Flexible and Agile in the Changing Landscape
VoIP for Business Theatre
Stephen Owen, OPEX Hosting
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Telephony applications are evolving quicker than ever before with development driven by changing regulations, varying business demands, budgetary issues and Disaster Recovery considerations. This session looks at how hosted and managed services such as landline and VoIP call centre applications, voice recording and mobile recording addresses these challenges, assisting organisations to both leverage and reduce their risk. |
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Flexible Working at HP - A case study
Teleworking and Mobility Theatre
Brian Fenix, Hewlett-Packard, UK
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13,000 HP employees worldwide work exclusively from home offices. In 2007 HP's teleworking program saved almost 2.5 million round trip commutes, saving approximately 65 million miles of road travel and almost 28,000 tonnes of CO2 emissions. This presentation will look at the implementation of flexible working practices within HP both in the UK and worldwide. It will examine the challenges which were encountered from both a technological and cultural perspective, look at the tools which HP employees use to communicate with each other, and explore the benefits that have accrued to the organisation. |
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Unified Communications, Empowering Your Best Assets
Unified Communications & Messaging Theatre
Alan MacArthur, IBM Global Technology Services
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Unified Communications is a culture change. The old command and control structure is being replaced by a more collaborative way of working. Is your organisation threatened by this, or embracing new ways of working? Your people are your best assets and Unified Communications changes the rules. Others are ready, are you? |
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Managing VoIP as a First Step to Unified Communications
VoIP for Business Theatre
Carl Lloyd, CA
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Whilst many enterprises have seen both cost and operational benefits in the deployment of VoIP, it is the further migration to unified communications that promises true business transformation. But, with so many VoIP implementations running into difficulties, management tools and management operations also need to be unified through each stage of the project. This session discusses how to ensure availability and performance of key network, system and application services on the road from VoIP to unified communications. |
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Managing VoIP - is it really more demanding than any other application?
VoIP for Business Theatre
Mark Burton, Ipanema
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VoIP flows differ from many other application flows because they are real-time and peer-to-peer. For traditional applications, a lack of resources can result in deterioration of application performance, but for VoIP, these results in the service being unavailable. What steps should an organisation take to ensure that the deployment of VoIP applications does not make overall WAN performance unpredictable, endangering both the VoIP rollout and existing application performance. |
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Blueprint for Successful VoIP Rollouts
VoIP for Business Theatre
Susan Andersen, Empirix
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As the world moves from dedicated voice systems to voice applications and unified communication, techniques for testing and verification of all components and services becomes not only essential but critical for successful implementations. This session will explore testing and monitoring strategies for ensuring that this new generation of technology meets customer, employee, and call centre agent expectations while providing the bottom-line benefits originally intended. |
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