Co-Located with VoIP for Business and Visual Communications - The Business Communications Event
- 8el
- Aculab plc
- aql
- Bailey Teswaine
- Britannic Technologies Ltd
- BT Conferencing
- BTS Holdings PLC
- Calyx UK Limited
- Central Telecom
- Cisco Small Business
- Citrix Online UK Ltd
- Combined Knowledge Ltd
- Computer Associates UK Limited
- Coms.com Limited
- Corebridge Limited
- Datapulse
- Dialogic (uk) Ltd
- fabbricadigitale srl
- Global Crossing
- Global Knowledge UK
- Gradwell dot com ltd
- Grey Convergence
- Interactive Intelligence
- Intrinsic Technology
- ITEC
- Jabra
- KeConnect
- Kedron UK Ltd
- Microsoft
- Midland Communications
- Mitel Networks
- NEC Philips Unified Solution
- Nortel
- Oak Telecom
- Plantronics Limited
- PROGNOSIS
- Psytechnics
- Quintum Technologies
- Red Box Recorders
- RTX Telecom A/S Network Systems
- Sangoma
- Scalable Communications Plc
- ShoreTel UK Ltd
- Siemens Enterprise Communications Ltd
- Sytel Ltd.
- Tandberg UK
- Telappliant Ltd
- Telinet Ltd
- VanillaIP
- Voicenet Solutions
- VoIPon Solutions
- WiredRed
- Worksmart Technology Ltd
Sponsors
VoIP For Business
Visual Communications
Customer Contact & Management
Voice-enabled applications are becoming commonplace and customer management and call centre operations are looking to leverage UC and VoIP technologies. With the promise of faster customer service, a better customer experience, and smarter utilisation of business processes.
Wednesday 11 March 2009
Enhancing the Call Centre Technology Landscape with Unified Communications - Business Benefits and Best Practice
10:30 AM - 11:00 AM
Theatre: Customer Contact & Management
Harnessing People, Processes and Technology - The Opportunities and Challenges of Unified Communications Contact Centre Deployments
11:10 AM - 11:40 AM
Theatre: Customer Contact & Management
Implementation Strategies for IP-enabled Contact Centres
11:50 AM - 12:20 PM
Theatre: Customer Contact & Management
Leveraging VoIP and SIP to Improve the Efficiency of your Call centre
13:50 PM - 14:20 PM
Theatre: Customer Contact & Management
Dispelling the Myths of VoIP Based Hosted Contact Centres
14:30 PM - 15:00 PM
Theatre: Customer Contact & Management
Enhancing CRM Solutions and Increasing Business Agility with Unified Communications
15:10 PM - 15:40 PM
Theatre: Customer Contact & Management
A Roadmap for Implementing Multi-Site IP Contact Centres
15:50 PM - 16:20 PM
Theatre: Customer Contact & Management
Thursday 12 March 2009
How to Introduce UC Technology into your Contact Centre without losing your Investment in Current Telephony Infrastructures including PBXs and ACDs
10:30 AM - 11:00 AM
Theatre: Customer Contact & Management
Using UC Technologies to Switch Call Centres from Cost Centres to Profit Centres
11:10 AM - 11:40 AM
Theatre: Customer Contact & Management
SIP-enabled IP Solutions - The must-have Technology for the Contact Centre of Today
11:50 AM - 12:20 PM
Theatre: Customer Contact & Management
TBC
13:10 PM - 13:40 PM
Theatre: Customer Contact & Management
UC Enabled Contact Centres - Lowering Costs and Enhancing the Customer Experience
13:50 PM - 14:20 PM
Theatre: Customer Contact & Management
How IP Telephony-based Virtual Contact Centres can get you closer to your Customers
14:30 PM - 15:00 PM
Theatre: Customer Contact & Management
Using Real-Time Information to Improve Contact Centre Performance
15:10 PM - 15:40 PM
Theatre: Customer Contact & Management
Seminars
- Unified Communications Implementation
- Unified Communications & Messaging
- Teleworking & Mobility
- Customer Contact & Management
- VoIP for Business
Seminar Theatres:
- General enquiries:
- Commercial opportunities:
- Marketing enquiries:
- Tel: +44 (0) 208 247 4000 Fax: +44 (0) 208 247 4001
- +44 (0) 208 247 4015
- +44 (0) 208 247 4014
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