BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Imago//NONSGML Calendar Export//EN
METHOD:PUBLISH
BEGIN:VEVENT
DTSTAMP:20080522T205100Z
UID:20080522T205100Z-1211485876@cal.imago-group.com
DTSTART:20080409T110000
DTEND:20080409T112000
SUMMARY:Unified Communications for the Contact Centre
DESCRIPTION:It s a new age. Is your contact centre ready for it? Unified communications for the contact centre streamlines and enhances customer-facing business processes with complete visibility and control and enables businesses to seamlessly extend those processes beyond the contact centre. According to a recent study, more than 10 percent of customer enquiries require input from someone from outside the contact centre to be resolved. Find out how you can start resolving those enquiries in one interaction. Think about what that could do for your first call resolution rates and your customer satisfaction. Join us to learn why a unified contact centre approach is the best way to achieve your unified communications strategies.
LOCATION:National Hall, Olympia, IP Contact Centre Feature
END:VEVENT
END:VCALENDAR