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DTSTAMP:20080522T205100Z
UID:20080522T205100Z-1211485869@cal.imago-group.com
DTSTART:19700101T160000
DTEND:19700101T163000
SUMMARY:The customer contact user panel
DESCRIPTION:The customer contact user panel Companies deploying UC in customer contact centres explain how they have tackled the challenges of improving the customer experience and running a decentralised customer service function: Multi-channel interaction Improving the quality of customer interaction Anytime, anywhere customer service Customer service productivity Managing a virtual customer care team Nigel Medforth, Chief Information Officer, CIO UKRB, Group IT, Lloyds TSB Dr Nicola Millard, Customer Experience Futurologist, BT Global Services Rif Kiamil, IT Manager, JJ Foods
LOCATION:National Hall, Olympia, 
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