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DTSTAMP:20080522T204900Z
UID:20080522T204900Z-1211485748@cal.imago-group.com
DTSTART:19700101T150000
DTEND:19700101T153000
SUMMARY:How unified communications is transforming customer interaction
DESCRIPTION:For a number of years contact centers have been unifying their multiple contact channels onto a single platform to improve customer interactions. An improvement in customer service has led to many enterprises realising how important the contact center is to their overall strategy. This session looks at how the contact center is now extending into the organisation through Unified Communications platforms in a bid to accelerate and formulize internal business processes to deliver efficiency and effectiveness.
LOCATION:National Hall, Olympia, 
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