How Expert Call Centre Solutions and Support Are Helping The Number 118-118 Maintain Its Competitive Edge
| Challenge | Solution |
| With the deregulation of the UK directory assistance market only few months away, a complete high-performance contact centre capability was needed to successfully challenge the incumbent provider | Greenfield implementation of two IP-connected contact centres to support more than 1,000 agents; and provide a fully integrated solution offering total multi-vendor application and device interoperability |
gcc2533uk.pdf 155.25 kB
