First Contact
Business challenge:
High levels of customer service required
New central head office
Large call centre (requiring real time monitoring)
Highly competitie market place
Comunication solutions:
Mitel 3300 ICP
Contact centre
Call routing and data connectivity
Advance voicemail and unfied messaging
Altogether better results:
Significant cost reduction through reduced need for third party call centre
Average 25% call savings
Real time monitoring of contact centre and personnel activity
Great customer service
Tracking of customers through contact centre process
Expected ROI within eighteen months
1st-Contact-case-study.pdf 1,013.04 kB
