Customer needs:
• Quantify in-store traffic
• Improved connectivity and flexibility
• User friendly solution
• Control over solution at Head Office

Communication Solutions:
• Mitel 3300 IP Communications Platform (ICP)
• Mitel IP phones
• LCR and line rental

Altogether Better Results:
• Standardised operating procedures
• Increased control over communications
• Cost savings
• Improved intersite communications

Business challenge:

High levels of customer service required
New central head office
Large call centre (requiring real time monitoring)
Highly competitie market place

Comunication solutions:

Mitel 3300 ICP
Contact centre
Call routing and data connectivity
Advance voicemail and unfied messaging

Altogether better results:

Significant cost reduction through reduced need for third party call centre
Average 25% call savings
Real time monitoring of contact centre and personnel activity
Great customer service
Tracking of customers through contact centre process
Expected ROI within eighteen months

Business Challenge:

Increasing multiple international locations
Management reporting
Highly competitive marketplace
Maintaining renowned service

Communication Solutions:

- Mitel 3300 ICP/Teleworker
- Call traffic
- Line rentals
- ADSL
- Non-geographic numbers

Altogether better results:

- ROI delivered in 12 months
- Mobility
- IP Connecitivity across multiple sites
- Call centre
- Reduced call costs
- Revenue stream from non geographic numbers

Business challenge

- Reduced costs across portfolio
- Flexible working
- Lower call costs
- Simplified phone systems
- One contact for telephony needs
- Communications solutions

Total service provision
- Mitel 3300 ICP
- Migration to IP telephony
- BT wholesale line rentals
- Call routing
- System maintenance
- VoIP
- Service support and system maintenance
- ADSL
- CAT 5 structured cabling
- Call logger
- Bespoke account management

Altogether better results:

- Staff retention through flexible working options
- Easy management of systems
- Central contol over all sites' systems
- Increased systems resilience
- Reduced costs via toll bypass

Business challenge

- Install a new reliable, scalable and cost effective solution
- Leverage existing data network infrastructure
- Integrate seamlessly with existing PBX telephone systems
- Ability to support remote workers and add on applications in the future
- Support future growth of the college

Communication Solutions:

- Mitel 3300 ICP
- Mitel Teleworker Solution
- Direct connect ISDN30
- Call routing
- Line rental
- Analogue lines

Altogether better results:

- College leveraged existing data infrastructure by seamlessley integrating voice on the network
- Migrated an IP communciation solution to existing data network and PBX telephone systems therefore protecting intial investment
- Installed a next generation communication system that provides a foundation to add on applications to support ongoing growth and five year busienss plan

Business challenge

- Support for aggressive store openings
- Cost reduction across portfolio
- Simple system administration to cope with high staff turnover

Communication solutions

- Total service provisions
- Call routing
- BT Wholesale line rentals
- IP enabled TDM technology
- Avaya IP Office
- CAT 5 structured cabling
- 24-7 support
- Bespoke account management

Altogether better results

- Store openings met in time
- Outsourced telecoms provider sympathetic to its needs
- Reduced cost of ownership on telecoms
- Simple adds, moves and changes and other administration tools