ACD
Easily deployed intelligent routing or call queuing facility
To distribute your calls in the most effective way the OPEX in-network ACD application has been developed for use in both greenfield sites or within established organisations that are at the early stages of growth or need to run short term specialist campaigns. The OPEX ACD ensures you can manage all your inbound calls by routing them using certain criteria, for example:
- customer details
- skills of call takers
- dialled number (DNIS) / inbound callers number (CLI)
- Other business rules - defined by you
Using a hosted ACD system enables you to receive all of the benefits but without the capital outlay, you only pay on a usage basis.
A4 OPEX ACD.pdf 166.32 kB
