Ashford Borough Council - Part 2
"We were attracted to IP Telephony because we were upgrading our communications network and needed a solution that would provide us flexibility in deployment. We needed a system that would enable us to affordably extend the opening hours of the call center. We chose the Mitel 3300 Integrated Communications Platform because it provides this flexibility, enabling call center agents to work from home and remote agents to work in other areas of the council. Moreover, we were especially taken with the Mitel 6100 Contact Center Solutions because of the ease of management and reporting it provides."
Rob Neil,
Head of ICT Services, Ashford Borough Council
CE_Ashford.pdf 279.08 kB
