Client description:

Foreign exchange (or FX) companies based in Britain require faultless, reliable telecoms – none more so than London-based Parasol FX plc, which speeds clients’ money between locations around the world with the rapidity that globalised money markets demand.

In addition to “mailing” money, the firm’s 23 staff undertake a range of financial services. The firm is HM Revenue and Customs-accredited, and has been operating for more than 4 years.

Please see www.parasolfx.com.

Analysis and history of Gradwell’s VoIP service:

“We heard about Gradwell’s VoIP service when we attended the London Olympia trade show where Gradwell was exhibiting 18 months ago,” explains Parasol’s MD Bob Newstead.

“I had a fair idea of what Parasol required before entering the hall: our driving ambition was to install a PABX system in a very short space of time.

“Our secondary aim of our new telecom system was to have seamless transportability between Parasol offices.

“Thirdly, we needed a single point of contact for our pan-European offices. I am glad to say, with Gradwell we have achieved all three objectives.”

“We opted for hosted Centrex. There were a few glitches over the allocation of PSTN numbers - but apart from that, plus a few server issues - everything was - and is - satisfactory. All in all, the Gradwell system performs as I hoped it would.”

“I must say how good Gradwell’s support is, particularly from Gavin Lewandowski. Internet quality aside, we reckon Gradwell dot com is an entirely viable alternative to mainstream telcos,” concluded Mr Newstead.