Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including nearly 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

Our unique combination of communications applications, software and services help companies simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, we help to improve the way organisations work - making people more productive, processes more intelligent and customers more satisfied.

Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, we help customers to grow revenue, lower risk, reduce costs and achieve superior business results.

As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.

Avaya Global Services has approximately 8,500 services experts worldwide, 27 network operations and technical support centers, and unique patented design and management tools.

9TH APRIL - DAY ONE
UC A Utopian Communications model? Bruce Everest, Emerging Technology Director

Smarter, Faster and more collaborative business with UC. Roger Jones, Business Development Director EMEA

10TH APRIL - DAY TWO
Maximising the performance of Unified Communications. Peter Kamm, Unified Communications Practice Leader EMEA

Building a Unified Communications roadmap. Roger Jones, Business Development Director EMEA


EDUCATION CLINICS: Avaya ‘Explore a New World of Customer Service Innovation' theatre

- First Time Resolution: Improving your Customer Services
- Delivering superior Customer Service with Intelligent Communications
- Responding to Business Critical Events: Using Real Time Communications for Business Process Efficiency
- Virtualisation of the Contact Centre through Unified Communications

Address:	Avaya House Cathedral Hill Guildford Surrey
Postcode:	GU2 7YL
Country:	United Kingdom
Telephone:	0800 389 6059
Fax:
Email:	ukmarketingSPAMFILTER@avaya.com
Website:	http://www.avaya.co.uk