Richard Phillips

Speaking Sessions: Business transformation: the user panel

Richard Phillips is Operations Director of OutSec, one of the leading suppliers of online secretarial support in the UK and a pioneer of outsourced services. The company was established by his wife Vanessain 2002 having identified the potential for specialist secretarial services delivered over the Internet. Outsec operates as a virtual company and is dependent on digital technology for downloading digital audio files from its clients and sending them to its remote workforce located in the UK and overseas. The company also makes use of VoIP to communicate with its workforce. Richard was responsible for developing the technology used by the company.

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