Bruce Everest

Speaking Sessions: IP Contact Centre of the Future Unified communications – a utopian communications model? Responding to Business Critical Events: Using Real Time Communications for Business Process Efficiency

Company: Avaya UK
Job title: Emerging Technologies Director

Bruce Everest is the Emerging Technologies Director for Avaya UK, responsible for tracking future evolving markets and technology innovation.

His focus is specifically around helping to shape customers communications architecture and strategy, and the support of Avaya’s Business and Channel development, specifically targeting the promising areas of Unified Communications & Communications Enablement of Business Processes.

In 2008, Bruce begins his 20th year in the voice and data communications industry, with a career spanning a variety of roles within IT, network management, Pre-Sales design and Business Consultancy arenas.

He has spoken widely on the topics of Voice and Data Convergence, Mobility and remote working, and the future direction of business communications.