It's getting tougher out there. Many IT managers want to invest in new technology, but are struggling to make the case. Spiralling energy costs have eclipsed savings on cheap hardware, while users don't seem to be able keep corporate data secure. The risk grows with every new mobile device added to the mix. Help is at hand. New, low energy technology that minimises the risk to data integrity could be the answer. This session explores the new innovations in thin client converged communications.

Unified communications has the potential to create a new breed of knowledge workers, if a clear, organisation-wide implementation strategy and plan are laid out. For the enterprise, UC will deliver a more efficient, anytime, anywhere business environment. This in turn will lead to faster decision-making, better acceptance and use of collaborative tools, work-life balance improvement and an outstanding customer experience. So, is this communications utopia?

Once VoIP has been deployed across the enterprise the challenge is how you combine it into applications such as ERP and CRM to create a presence-enabled and communications-enabled business. This session will take a close look at the fundamentals of integrating business processes and applications.

Web 2.0 and collaboration technologies are widely predicted to drive massive productivity gains for businesses over the next decade and radically transform the way people work. This session describes the major transformations that will take place and the technology implications

Using communications technology for competitive advantage is key to the real time enterprise. This session discusses how enterprises can use a software powered VOIP foundation to integrate into applications, enhance collaboration and mobile working via streamlined communication while maintaining operational control.

These are challenging times, with organisations facing continuous change, including the shift to an agile virtual organisation, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-channel IP network and unified communications to support all an organisation’s interaction needs has never been more evident. It is becoming increasingly important for IT management to begin to make possible the availability of common communication services, either by infrastructure upgrades or through Managed Services. If organisations have not already, then enterprises should look to put in place the foundation of a converged IP environment.

This session will provide an insight into the latest technologies that will influence the way you operate your business and how you can enable your employees to communicate more effectively.

Having a unified communications strategy is fast becoming an enterprise must-have. This session shows you how to align your communications roadmap with your business strategy and how this can help you build the business case for unified communications.

Unified communications innovations span networks, devices and applications and extend customer value by adding increasingly powerful features. This session looks the latest conferencing innovations and how they integrate into existing messaging platforms.

The Web has evolved from a content distribution vehicle into a platform for collaborative applications. A new generation of on-demand applications are leveraging the reach and scale of the Web to make us better informed, more productive and completely connected. How will the changing software landscape impact the way we work and who will benefit?

Unified communications infrastructures must systematically incorporate security features and use well-known security techniques. This session discusses the security that should be foremost in your mind when evaluating or implementing a UC product or solution in your company

Andrew Penn will discuss and investigate ways in which Unified Communications software products can be integrated with legacy platforms including Siebel and Salesforce.Com. In particular, this session will highlight the business benefits of such integration and what users can expect. It will also confirm how important it is to have an open architecture with open interfaces so that application integration is made simple.