Unified communications has the potential to create a new breed of knowledge workers, if a clear, organisation-wide implementation strategy and plan are laid out. For the enterprise, UC will deliver a more efficient, anytime, anywhere business environment. This in turn will lead to faster decision-making, better acceptance and use of collaborative tools, work-life balance improvement and an outstanding customer experience. So, is this communications utopia?

Once VoIP has been deployed across the enterprise the challenge is how you combine it into applications such as ERP and CRM to create a presence-enabled and communications-enabled business. This session will take a close look at the fundamentals of integrating business processes and applications.

This session will provide an insight into the latest technologies that will influence the way you operate your business and how you can enable your employees to communicate more effectively.

Unified communications comprises a powerful set of converged network applications that can directly enhance all aspects of a company’s operation. This session discusses the characteristics of unified communications, its ability to enhance the quality of the interaction across the enterprise and how it can be used to optimise application performance according to the unique needs of each business

Unified communications innovations span networks, devices and applications and extend customer value by adding increasingly powerful features. This session looks the latest conferencing innovations and how they integrate into existing messaging platforms.

With the rise in teleworking, organisations are seeking ways to implementing VOIP for remote user in a secure and reliable way. Microsoft’s Office Communications Server integrates IM, Presence, Conferencing and Voice all of which the remote user can access. This talk looks at the security issues in providing Voice and focuses on key security aspects.