Unified communications has the potential to create a new breed of knowledge workers, if a clear, organisation-wide implementation strategy and plan are laid out. For the enterprise, UC will deliver a more efficient, anytime, anywhere business environment. This in turn will lead to faster decision-making, better acceptance and use of collaborative tools, work-life balance improvement and an outstanding customer experience. So, is this communications utopia?

Today’s dynamic business climate sees organisations embracing communications technology as a tool for differentiation and improved business agility. Using references to best practice, practical illustrations and case studies, this session looks at how to create a collaborative business across diverse environments with unified communications

Enterprises are striving to maximise the potential of their infrastructure and collaborate across geographical boundaries and time zones. Achieving increased productivity and profitability are critical management objectives. Unified Communications solutions are increasingly being viewed as a means of realising this objective. Verizon Business will present how enterprises can leverage their capabilities and and the migration paths available to them.

Web 2.0 and collaboration technologies are widely predicted to drive massive productivity gains for businesses over the next decade and radically transform the way people work. This session describes the major transformations that will take place and the technology implications

It’s always been a bit of a puzzle keeping colleagues, suppliers and customers in touch, both in and out of the office, particularly if you are a small business with limited resources. Well now that's changed. This session looks at a unified communications solution built specifically for small businesses, that can reduce operating costs, improve customer service, and help you work better together, wherever you are.

This session will provide an insight into the latest technologies that will influence the way you operate your business and how you can enable your employees to communicate more effectively.

Unified communications comprises a powerful set of converged network applications that can directly enhance all aspects of a company’s operation. This session discusses the characteristics of unified communications, its ability to enhance the quality of the interaction across the enterprise and how it can be used to optimise application performance according to the unique needs of each business

Having a unified communications strategy is fast becoming an enterprise must-have. This session shows you how to align your communications roadmap with your business strategy and how this can help you build the business case for unified communications.

In this session Richard McCammond will discuss the changing face of telephony as Carriers migrate from traditional PSTN services to the new world of VoIP and IP Telephony. Richard will explore how Carriers are addressing the technology challenges in their core networks, and finish by looking at the opportunity for organisations and consumers to benefit from the integration of voice with other “Collaborative” applications.

The Web has evolved from a content distribution vehicle into a platform for collaborative applications. A new generation of on-demand applications are leveraging the reach and scale of the Web to make us better informed, more productive and completely connected. How will the changing software landscape impact the way we work and who will benefit?

Guaranteeing the performance of critical applications over the network while preserving the performance of all other applications and controlling telecom costs is a fundamental goal for all organisations. This session demonstrates how implementing and maintaining the integrity of high priority and critical collaboration, conferencing and VoIP applications can be guaranteed and protected during times of high network traffic

With the rise in teleworking, organisations are seeking ways to implementing VOIP for remote user in a secure and reliable way. Microsoft’s Office Communications Server integrates IM, Presence, Conferencing and Voice all of which the remote user can access. This talk looks at the security issues in providing Voice and focuses on key security aspects.