A discussion of solutions to some of the most important aspects of developing sound UC deployment plans and implementation including:

• Changing working practices
• Proving the hard benefits
• Calculating RoI
• Ensuring new technologies are adopted

Panel:
Ed Scrine, Head of IT Operational Strategy, Financial Times

Gary Bellfield, Information and Communications Technology Manager, Tayside Fire and Rescue
Phil Shoesmith, Head of IT, Alzheimers Society
Anthony Salter, Program Manager, Norton Rose LLP
Bret Hockley, Brit Insurance

How suppliers set out to meet customers’ expectations for service, support and value for money
Panel:
Steve Frost, UC Market Manager, Cisco Systems UK & Ireland
Gavin Hill, Dimension Data
Mark Swendsen, Managing Director, EMEA, Shoretel
Adrian Coppin, Managing Director, Ipitomi

Based on research into applications and best fit for corporate requirements, the Yankee Group has developed a scorecard that companies can use to evaluate which suppliers can improve productivity among their workforce. Camille Mendler explains the value of this approach in identifying the best-fit solutions for an organisation’s requirement with examples of how the scorecard is applied.

A major reason why companies fail to get value from their investment is the failure to provide suppliers with a clear set of application and technology requirements. This has to be based on a clear understanding of what the business needs to improve its operations and processes. This session provides a step-by-step guide to ensuring that investment in unified communications – which presents a range of technical challenges - is based on a well-defined set of objectives and requirements. Learn the principles of producing a technical specification as well as the equally crucial implementation, training, support and related services essential for making a success of any project.