Blueprint for Successful VoIP Rollouts
15:10 PM - 15:40 PM | VoIP for Business Theatre Susan Andersen - Senior Product Marketing Manager - Contact Center, Empirix
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As the world moves from dedicated voice systems to voice applications and unified communication, techniques for testing and verification of all components and services becomes not only essential but critical for successful implementations. This session will explore testing and monitoring strategies for ensuring that this new generation of technology meets customer, employee, and call centre agent expectations while providing the bottom-line benefits originally intended. |
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