Andrew Penn will discuss likely scenarios familiar to IT teams across the UK and will look at how current infrastructure need not determine future Unified Communications technologies. Looking across the IT product and service spectrum, this master class will help the IT professional understand what and where their legacy systems are. By using this knowledge they can determine the path to Unified Communications understanding how, with a flexible system and service lead approach, organisations can ensure they are able to adapt to meet the changing needs of both their users and customers.