Enterprises are striving to maximise the potential of their infrastructure and collaborate across geographical boundaries and time zones. Achieving increased productivity and profitability are critical management objectives. Unified Communications solutions are increasingly being viewed as a means of realising this objective. Verizon Business will present how enterprises can leverage their capabilities and and the migration paths available to them.

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Web 2.0 and collaboration technologies are widely predicted to drive massive productivity gains for businesses over the next decade and radically transform the way people work. This session describes the major transformations that will take place and the technology implications

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Unified communications and collaboration can connect your customers, employees, partners and suppliers no matter where they are and at any time. This session looks at how to deliver great service to your customers, get more from your partners and suppliers and give your organisation the agility to achieve competitive advantage

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It’s always been a bit of a puzzle keeping colleagues, suppliers and customers in touch, both in and out of the office, particularly if you are a small business with limited resources. Well now that's changed. This session looks at a unified communications solution built specifically for small businesses, that can reduce operating costs, improve customer service, and help you work better together, wherever you are.

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These are challenging times, with organisations facing continuous change, including the shift to an agile virtual organisation, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-channel IP network and unified communications to support all an organisation’s interaction needs has never been more evident. It is becoming increasingly important for IT management to begin to make possible the availability of common communication services, either by infrastructure upgrades or through Managed Services. If organisations have not already, then enterprises should look to put in place the foundation of a converged IP environment.

This session will provide an insight into the latest technologies that will influence the way you operate your business and how you can enable your employees to communicate more effectively.

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Unified communications comprises a powerful set of converged network applications that can directly enhance all aspects of a company’s operation. This session discusses the characteristics of unified communications, its ability to enhance the quality of the interaction across the enterprise and how it can be used to optimise application performance according to the unique needs of each business

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Unified communications innovations span networks, devices and applications and extend customer value by adding increasingly powerful features. This session looks the latest conferencing innovations and how they integrate into existing messaging platforms.

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“The largest single value of Unified Communications is its ability to reduce "human latency" in business processes,” Gartner Group, 2007. Unified Communications (UC) is set to be the key theme for enterprise communications in 2008. Solutions such as the Microsoft Office Communications Server (OCS) are tearing down the boundaries between an enterprise customer’s telephony and computer networks, and “unifying” all types of business communication. Ultimately, UC will deliver massive benefits for enterprise in terms of business efficiencies and productivity, and reduce the problem of “Human Latency.”

This presentation will outline a number of examples of effective UC in action. But UC is still at a very early stage of its development and it cannot be expected to deliver results overnight. The many different types of communications used in business - instant messaging, VoIP, mobile, video, e-mail, voicemail and SMS – still exist in isolation from one another and often depend on completely separate network infrastructures. So what’s the fastest way to bring all this together without another huge round of network investment? The elements and applications that make up today's UC construct do not require a complete IP or VoIP infrastructure to deliver their business process and bottom line benefits. Instead, this presentation explains great results can be delivered adding many UC capabilities on current PBX and PSTN networks with an effective gateway strategy, which can serve as the “glue” between different types of network.

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