With the growing choice and maturity of mobile computing and communications platforms; flexible and home working has become ever-more achievable for an increasing percentage of the working population. However, whilst much emphasis is places on designing and implementing the requisite technical infrastructure and devices, the considerations related to end-user training and support are equally important but often over-looked. And yet, without the correct application of these new technologies and applications within the targeted user communities, the anticipated productivity and efficiency savings will not be realised. Consequently, output may actually suffer if employees fail to make changes to their working practices and their approach to team working.

In this presentation, a&o will outline their “working without boundaries” vision, and the key considerations for enterprises embarking on mobile working and/or unified communications projects. We will highlight the importance of taking an “end-to-end” approach to the provision of the ICT infrastructure as well as the associated IT service management processes. We will also present an overview of our cost-effective service offerings, which are designed to provide superior service levels for mobile workers – locally, nationally and internationally.