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The customer contact user panel

15:00 PM - 15:30 PM |

The customer contact user panel

Companies deploying UC in customer contact centres explain how they have tackled the challenges of improving the customer experience and running a decentralised customer service function:

  • Multi-channel interaction
  • Improving the quality of customer interaction
  • Anytime, anywhere customer service
  • Customer service productivity
  • Managing a virtual customer care team

Nigel Medforth, Chief Information Officer, CIO UKRB, Group IT, Lloyds TSB

Dr Nicola Millard, Customer Experience Futurologist, BT Global Services

Rif Kiamil, IT Manager, JJ Foods

 

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