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Business Transformation Breakthroughs

Unified communications present an unprecedented opportunity to bring about breakthrough improvements in the way organisations work and operate. As well as highlighting the potential presented by the convergence of voice, data and video technologies, this briefing explains how companies can scope and plan for the impact of UC on their businesses.
 
Chair: Rob Bamforth, Principal Analyst, Service Provision and Mobility
Quocirca
 
 

Wednesday 09 April 2008

10:00 AM - 10:30 AM

Unified Communications – what will it really deliver to the business?

Business Briefing Theatre

Rob Bamforth, Quocirca Ltd

The hype surrounding Unified Communications might justifiably put many companies off, but are they at risk of missing major business benefits from increased collaboration and productivity to staff mobility and flexibility? Rob Bamforth provides an independent view of the opportunities and potential, along with a realistic view of the challenges faced. He outlines how the offers from the industry might be assessed for their value and fit in a typical business environment.

 

Presentation:

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10:30 AM - 11:00 AM

How to make your company fit for the future

Peter Thomson, Henley Management College

UC and related technologies can enable radical improvements in the way work is carried out. But companies will never reap the advantages of increased productivity, greener operations and more family-friendly working until they change the way they run their organisations. The most significant barriers to the effective implementation of new technologies, argues Peter Thomson, are culture and management practices. He spells out what businesses must do to raise their operations a new level of productive and effective working.

 

Presentation:

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11:00 AM - 11:30 AM

How unified communications are transforming the world of work

Charlie Wade, Nortel

As businesses start to reinvent the workplace to streamline communications, improve productivity and collaboration, the challenge is to provide the applications and systems that provide the tangible benefits that companies expect to achieve. How today’s technologies can enable business to meet the needs of remote working and virtual organisation as well as creating new opportunities for tapping the skills of the rising generation of Millennials.

 

Presentation:

PDF Presentation

 

11:30 AM - 12:00 PM

Business transformation: the user panel

Business transformation: the user panel
Users discuss the main lessons they have learnt from implementing UC and transforming the way organisations are run through flexible and remote working, business process improvement and more collaborative and team working. They debate the solutions to the business and operational challenges involved in adopting different methods of managing and motivating staff in multiple, remote locations.

Steve Masters, General Manager, Head of Global Convergence Propositions, BT Global Services

Richard Phillips, Operations Director, Outsec

Alasdair Hay, Assistant Chief Fire Officer, Tayside Fire and Rescue

Peter Thomson, Director, Future Work Forum

Simon Hammonds, Senior Technical Specialist, ICT Services, Leicestershire County Council

 
 

12:00 PM - 12:30 PM

Business transformation: the suppliers panel

How leading suppliers are responding to the practical needs of organisations for tools that enable collaboration, multi-channel communications in a secure, converged systems and applications.

Tim Stone, Head of UC Marketing Europe, Cisco
Charlie Wade, Leader Enterprise Product Marketing, EMEA, Nortel
Karl Perkins, Chief Technologist- Partners and Alliances, Tanberg
Mark Deakin, Unified Communications Product Manager, UK, Microsoft

Rif Kiamll, IT Manager, JJ Foods
Mark Swendsen, Managing Director, Shoretel

 
 

12:30 PM - 12:45 PM

Briefing summary and close

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