A major reason why companies fail to get value from their investment is the failure to provide suppliers with a clear set of application and technology requirements. This has to be based on a clear understanding of what the business needs to improve its operations and processes. This session provides a step-by-step guide to ensuring that investment in unified communications – which presents a range of technical challenges - is based on a well-defined set of objectives and requirements. Learn the principles of producing a technical specification as well as the equally crucial implementation, training, support and related services essential for making a success of any project.