Many people report using many different channels and applications for communication each day. Ironically, more tools do not imply more effective communication. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of context around the most effective method, based on a colleague’s status. It’s no wonder then that many organisations worldwide are taking the first steps in unifying their business communications channels in order to improve their employees’ productivity and reduce the delays and costs associated with business communications.

Dimension Data's 'Seven Key Steps for Identity Management in a Unified Communications World' provides practical guidance on how your business can enables its people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary.

Download this whitepaper to learn more.

The Communication Engine - The competitive edge for your business Swyx provides the most advanced software-based IP telephony system on the market. Using your existing IP (internet protocol) network and Microsoft® Server, Swyx offers you all the functionality of a traditional telephony system with so much more. SwyxWare allows you to take full advantage of all the benefits of business-class Unified Communications.

With Swyx you will also be able to work remotely from almost anywhere, accessing all your communications through your inbox - with access to free peer-to-peer calls and free conference calls. And because a Swyx solution is software-based it will move and grow with your business no matter how many people you may have. So whatever your business, and whatever your stage of development, choose an IP communication solution from Swyx. It will be the last telephone system you'll ever need.

What’s new in IBM Lotus Notes and Lotus Domino 8 software.

Upgrade the way you work

Lotus Notes and Domino 8 software is the most important version in history. As never before, this portfolio of Lotus products offers enhancements and new capabilities that enable users to be effective and innovative and allow administrators and developers to give users what they need for positive impact on their business.

This new release of Lotus Notes and Domino software provides users with much more than advanced messaging and collaboration tools. Users gain access to business applications, productivity tools, the latest Web 2.0 innovations and more—without needing to leave the Lotus Notes client. Administrators have advanced tools to help them minimize help desk visits and reduce the time spent training end users. And because Lotus Notes 8 software is built on the open standards–based Eclipse™1 platform, application developers can easily add Eclipse-based plug-ins and creatively build new applications to help extend and customize users’ environments.

Reference Number: LOB10862-USEN-01

IBM Lotus Sametime 8.0

Accelerate the pace of communications to match the speed at which you do business

IBM Lotus® Sametime® software is an award-winning, unified communica¬tions and collaboration platform that helps you quickly find, connect to and communicate with people, no matter where they are.

Reference Number: LOD10754-USEN-05

IBM Converged Communications Services – unified messaging

Empowering your people with unified messaging technology

Assists in enabling employees to work more productively

Helps reduce infrastructure cost and complexity

Supports improved customer service

Reference Number: UMS-MBWP-USEN72dpiFINAL-113006

From Hyperconnectivity to Simplicity: Defining Steps to Unified Communications

The alliance between Microsoft and Nortel accelerates the business transformation with high-quality telephony services, flexible network architecture and easy-to-use desktop productivity applications.

• Integrated voice, video, instant messaging and presence
• Premier quality of experience for end users
• Increased security, reliability and service continuity
• Lower total cost of ownership and infrastructure complexity

The Innovative Communications Alliance between Nortel and Microsoft accelerates the businessdriven transformation of today’s e-mail, voice, video and instant messaging communication silos into unified communications solutions that are rich, intuitive and accessible from any device, that are contextually integrated into business processes and that can be efficiently and securely deployed into existing customer environments.

Hosted Unified Communications is the ‘managed & hosted services’ offer of fabbricadigitale, mainly based Microsoft Server 2007 technologies (Exchange, Office Communication Server, Sharepoint). fabbricadigitale has a multi-year experience in outsourcing services for enterprises, matching the most advenced and specific need of company communications, and offers HUC services with 3 models:

- Shared outsourcing
- Dedicated outsourcing
- Dedicated outsourcing 'in house'

Each model offers more customization and integration capabilities, opening to advanced functions ever respecting strict design and management criteria, targeting the maximum active and passive security (network security, HA, etc.)

All the HUC of fabbricadigitale use the MultiUx management tool and the perimetral security service EMR.

fabbricadigitale offers its own competences about these issues even on design and consulting level and provides several related services for structures managing farm Exchange or UC:

- Services based on MUC
- Disaster Recovery and Business Continuity services
- Blackberry RIM service management based on BES (Blackberry Enterprise Server)
- Channel SMTP security through the ASP EMR Enhanced Mail Relay service
- Integration with fax, sms, ect through the MM4C platform
...
fabbricadigitale is Gold Certified Partner Microsoft and partner RIM Research in Motion.

As all ASP services managed by fabbricadigitale, the supply is provided by professional IDC and all systems, besides respecting the strictest active and passive security bounds, are monitored H24x365.

In the upcoming 4.6.2 release of VX software, NET will be introducing Directory-Based Call Routing. This new feature will enable the VX Voice Exchange to make call routing decisions based on information stored in a customer's LDAP or Microsoft Active Directory-Based enterprise directory server.

The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.

The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

Learn more about the components that comprise a ShoreTel IP phone system:

Distributed Architecture

ShoreTel's distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

ShoreWare Director

With ShoreWare Director, your entire IP phone system can be managed from a single browser-based interface. Instead of multiple PBX, voice mail and automated attendant systems, ShoreWare Director unifies all systems into a single interface.

Unified Messaging

The ShoreTel IP phone system provides a complete messaging solution from voice mail to automated attendant, along with desktop tools designed to increase employee productivity.

The award-winning ShoreTel family of desktop applications brings the power of IP telephony to the individual's desktop - while setting a new standard for enterprise productivity.

Building on the voice and data convergence supplied by your ShoreTel IP network, ShoreTel desktop applications lower the barrier imposed by traditional telephony solutions while giving your workers the tools they need to be successful.

Personal Call Manager

ShoreWare Personal Call Manager gives users the ability to quickly browse contacts and make calls from their desktop computer.

ShoreWare Mobile Call Manager seamlessly connects customers to mobile workers and mobile workers to corporate information.