Dimension Data’s IPAD (IP Telephony Active Directory) Solution is a unique application that brings the world of Cisco and Microsoft together. It simplifies the deployment and management of Cisco Unified Call Manager by integrating user identities between Microsoft® Active Directory and Cisco Unified Call Manager simultaneously.

The benefits of IPAD to your business

Ø Reduced cost and administration time and effort – IPAD reduces the number of forms required to be completed to provision a user from up to 49 down to 1. IPAD is a single user provisioning form that intelligently automates Cisco Unified Call Manager and Microsoft Active Directory administration.

Ø Simplifies the adoption of Unified Communications – IPAD manages the complex interaction between the many different communications systems that are required to enable a fully integrated and collaborative environment.

Ø Maintain consistent user data – Data inconsistencies can be eliminated and security loop-holes are closed. IPAD ensures that a users IP phone directory service and the Exchange Global Address List displays are the same.

Ø Reduce inter-dependency between Active Directory and Call Manager – Cisco Unified Call Manager is dependent on Microsoft® Active Directory availability and failure in Active Directory or connectivity between Call Manager and Active Directory can impact call processing. IPAD reduces this inter-dependency through its automated update and integration between Call Manager and Active Directory.

Ø Simplifies the use of Extension Mobility – IPAD enables users to ‘log-in’ to any IP phone, providing the full user phone profiles and configurations, including any lines and speed dials set up by the user. This process simplifies office moves and allows users to ‘hot-desk’ or work from temporary locations with ease.

Dimension Data’s expertise and skills across Cisco Unified Call Manager and Microsoft® Active Directory means that we are uniquely placed to help you address your cost and administrative processes for these solutions, as well as enable your business to seamlessly access and communicate from one business system to another.

Download IPAD Connector to learn more.

The concept of business collaboration is not new. For many years, organisations have interacted with others, from sharing supply chain data to establishing collaborative sales agreements. Today, organisations increasingly view collaboration as a fundamental part of their long-term survival. More than one-half of all executives polled say collaboration will either form an important part of their competitive advantage or will actually be central to survival over the next three years. While successful collaboration hinges primarily on people and communication skills, technology plays an enablement role.

More and more, organisations are moving away from a totally controlled or centralised delivery of collaboration technology to the adoption of tools that are appropriate in their context and mode of work, and influenced by the end-user. Organisations are always looking to maximize the use of their investment in technology, while delivering more flexible and effective ways for their staff to communicate and collaborate. Integrating all forms of communication - from telephony to email, web conferencing to instant messaging (IM) - helps to deliver a richer communications environment that ultimately results in cost savings and productivity increases.

Download the Integrated Collaboration brochure to learn more.

Many people report using many different channels and applications for communication each day. Ironically, more tools do not imply more effective communication. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of context around the most effective method, based on a colleague’s status. It’s no wonder then that many organisations worldwide are taking the first steps in unifying their business communications channels in order to improve their employees’ productivity and reduce the delays and costs associated with business communications.

Dimension Data's 'Seven Key Steps for Identity Management in a Unified Communications World' provides practical guidance on how your business can enables its people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary.

Download this whitepaper to learn more.

A powerpoint presentation introducing the Toshiba CIX range of systems

The Communication Engine - The competitive edge for your business Swyx provides the most advanced software-based IP telephony system on the market. Using your existing IP (internet protocol) network and Microsoft® Server, Swyx offers you all the functionality of a traditional telephony system with so much more. SwyxWare allows you to take full advantage of all the benefits of business-class Unified Communications.

With Swyx you will also be able to work remotely from almost anywhere, accessing all your communications through your inbox - with access to free peer-to-peer calls and free conference calls. And because a Swyx solution is software-based it will move and grow with your business no matter how many people you may have. So whatever your business, and whatever your stage of development, choose an IP communication solution from Swyx. It will be the last telephone system you'll ever need.

From Hyperconnectivity to Simplicity: Defining Steps to Unified Communications

The alliance between Microsoft and Nortel accelerates the business transformation with high-quality telephony services, flexible network architecture and easy-to-use desktop productivity applications.

• Integrated voice, video, instant messaging and presence
• Premier quality of experience for end users
• Increased security, reliability and service continuity
• Lower total cost of ownership and infrastructure complexity

The Innovative Communications Alliance between Nortel and Microsoft accelerates the businessdriven transformation of today’s e-mail, voice, video and instant messaging communication silos into unified communications solutions that are rich, intuitive and accessible from any device, that are contextually integrated into business processes and that can be efficiently and securely deployed into existing customer environments.

The award-winning ShoreTel family of desktop applications brings the power of IP telephony to the individual's desktop - while setting a new standard for enterprise productivity.

Building on the voice and data convergence supplied by your ShoreTel IP network, ShoreTel desktop applications lower the barrier imposed by traditional telephony solutions while giving your workers the tools they need to be successful.

Personal Call Manager

ShoreWare Personal Call Manager gives users the ability to quickly browse contacts and make calls from their desktop computer.

ShoreWare Mobile Call Manager seamlessly connects customers to mobile workers and mobile workers to corporate information.

Progression solutions allow organisations to leverage their investment in IP by delivering practical, converged business applications to the screens of Nortel IP telephones. Simple to deploy and use, these applications provide a host of productivity and communication benefits. Datapulse has developed a suite of applications for hospitality, education, enterprise and contact centres. We will also be showcasing a new Trading system.

Intuition Agent is an operator console application that runs on the desktop, providing any telephone user, including contact centre agents, with the call handling and directory search functionality traditionally utilised by switchboard operators. This enables organisations to centralise their call handling resources, providing economies of scale to achieve significant cost savings and performance improvements in service quality.

First impressions count. Which is why it makes commercial sense to give your switchboard operators the best possible tools for professional and efficient call handling. Intuition 1000 combines advanced call handling features and presence information with your company directory to ensure that every customer, supplier and business associate receives consistently prompt and professional service.

VOIspeed PRONTO is a software based IP PBX which offers the same functionalities of a traditional high-end PBX plus easy system configuation, lower maintenance costs and use-friendly interface. PRONTO transparently combines internet and traditional lines, and enhances operator activity by selecting the most cost efficient route. In addition to providing the savings of free internet phone calls PRONTO provides new functionalities including call recording and pick-up, unlimited conference calls, voicemail delivery via e-mail.
Details of our 3 combinations of Pronto product packages are in the guide attached or can be found on our website: www.voispeedltd.com.