Many people report using many different channels and applications for communication each day. Ironically, more tools do not imply more effective communication. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of context around the most effective method, based on a colleague’s status. It’s no wonder then that many organisations worldwide are taking the first steps in unifying their business communications channels in order to improve their employees’ productivity and reduce the delays and costs associated with business communications.

Dimension Data's 'Seven Key Steps for Identity Management in a Unified Communications World' provides practical guidance on how your business can enables its people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary.

Download this whitepaper to learn more.

Advanced DPNSS to IP Telephony Converter

The InterChange iQ (IiQ) 3000 provides maximum interworking between DPNSS and IP telephony systems. Most IP telephony systems can provide a Q.931 or QSIG signalling interface for communicating with existing PBXs, but few can support DPNSS directly. The IiQ 3000 receives DPNSS calls and converts them to Q.931 or QSIG. It then routes them to the IP network via a router or switch. At the same time the IiQ 3000 passes essential call services information to the IP telephony management system controlling the IP phones. In this way IP phone users can continue to utilise vital DPNSS supplementary services.

It allows organisations to reap the cost advantages of IP telephony while at the same time keeping network disruption to a minimum.

The IiQ 2030 gateway allows PBXs to communicate efficiently with one another across Local and Wide Area data Networks without compromising on the quality or functionality of existing systems. This integration saves on costly separate communications trunks. Additionally, the IiQ 2030 gateway enables traditional phones attached directly to the PBX to communicate with IP phones on the LAN.

Designed to move organisations towards IP whilst protecting the investment already made in legacy PBX systems, the ICS3 (InterChange Convergence Switch3), provides a risk free migration path to true network convergence supporting both VoIP and IP Telephony (IPT) interworking. The ICS3 can be deployed on any DPNSS, QSIG or Q.931 network. It offers three choices to an organisation: move to VoIP while retaining central business critical services; gradually phase in IP telephony in a controlled manner; or use both VoIP and IP telephony in the same converged and resilient network.

Regardless of the IP migration route chosen, installing an ICS3 between the PBX and the LAN provides all the integration needed without any loss of voice quality or functionality of the network.