Results for: Product Overviews (IP Contact Centre Software)
Aspect® Unified IP™ (Aspect Software)
|
Architected to help organizations execute on their unified communications strategies, Aspect® Unified IP™ is an all-in-one, IT-ready contact center solution that delivers the high reliability,... |
PerformanceEdge™ - Change your reality (Aspect Software)
|
…managing the hectic, day-to-day reality of the contact center prevents you from delivering the results you want – not to mention the results that consumers expect and that corporate accountabi... |
Performance Management from PerformanceEdge™ (Aspect Software)
|
Managing your contact centre for optimal business results is tough. Receiving reports weekly or monthly doesn’t help you improve operations today. And determining which of the KPIs in those rep... |
Campaign Management from PerformanceEdge™ (Aspect Software)
|
Whether you’re collecting debt, telemarketing products and services or providing proactive service to your customers, your success depends on people, processes, and applications working togethe... |
Recording & Quality Management from PerformanceEdge™ (Aspect Software)
|
Whether you are looking for call logging (100% call recording) to meet regulatory requirements, mitigate risks or improve your contact center performance, the Recording & Quality Management... |
Workforce Management from PerformanceEdge™ (Aspect Software)
|
Precision staffing in the contact center is more important than ever, especially when you have to factor in multiple agent skills, contact channels and locations.You need to be able to know wha... |
Enterprise IP Telephony (Interactive Intelligence)
Applications for Nortel IP Phones (Datapulse)
|
Progression solutions allow organisations to leverage their investment in IP by delivering practical, converged business applications to the screens of Nortel IP telephones. Simple to deploy an... |
Operator functionality for contact centre agents (Datapulse)
|
Intuition Agent is an operator console application that runs on the desktop, providing any telephone user, including contact centre agents, with the call handling and directory search functiona... |
Integrated Voice Recording (Datapulse)
|
The award-winning CallParrot call recording system is the only fully integrated solution for Nortel Meridian 1, Communication Server |
VOIspeed technology, PRONTO IP PBX (Voispeed UK)
|
VOIspeed PRONTO is a software based IP PBX which offers the same functionalities of a traditional high-end PBX plus easy system configuation, lower maintenance costs and use-friendly interface... |
