Choose mobile VoIP from Voicenet Solutions and liberate your office.

With VNiMobile you can bring your landline number onto your mobile phone, make significant savings and easily be contacted by colleagues and clients whilst enjoying advanced desk-phone features.

To find out more about our fixed-mobile solutions visit www.voicenet-solutions.co.uk

Avistar c3: Converge, communicate, collaborate

With Avistar C3, unified communications fulfills on the promise today. Unified communication is more than just linking applications. C3 delivers unparalleled communication and collaboration functionality while ensuring industry leading bandwidth management, connectivity and quality of service, all without requiring additional network capacity.

Velofone Office is a complete, hosted telephony service aimed at Small to Medium Enterprises, Velofone Office is scalable from a single telephone line/extension to thousands of lines/extensions, centrally located or distributed across the World. Velofone deliver a 'Carrier Grade' service and work with the worlds leading manufacturers to ensure flexibility, scalability and reliability. Velofone will discuss your specific requirements and tailor-make a solution for your business, combining mobile, fixed and data services where necessary.

Velofone believe in delivering Quality of Service and take ownership for all aspects of your communications.

e/pop Web and Video Conferencing software provides state-of-the art PowerPoint, document, application and desktop sharing, remote control, and multiparty audio and video conferencing.

e/pop is available as on-premise installed software or as a fixed price hosted application. The software does not have any dependencies nor does it require previously installed web servers, proxy, gateway, voice or database servers or any other complex server prerequisite. Installation takes 5 minutes or less!

Fully Featured:

Incorporating true, multi-party VoIP and internet video conferencing as standard features, not optional add-ons, participants see smooth, clear, crisp video that works. The implementation is entirely in software, and requires only standard USB video conferencing cameras, but works equally well with broadcast quality HD cameras. The experience rivals hardware-based video conferencing equipment costing tens or hundreds of thousands of dollars. To help you effectively manage bandwidth, you can click on any video display and change the size, quality and frame rate - all in real-time. With up to 30fps and 20 live videos per meeting room e/pop is the intelligent alternative.

Record & Playback is a standard feature that extends far beyond traditional solutions that are limited to capturing PowerPoint slides or just an audio track, and allows the web meeting host to save the entire rich media session with a click of the mouse. Sessions including audio, desktop, browser, region, application and PowerPoint sharing can be saved in multiple cross-platform formats, including Macromedia Flash and Windows AVI.

Secure Conferencing:

e/pop web conferencing is one of the most private and secure web conferencing solutions available today. First and foremost, it is available as installable software (customer premise server) for the ultimate in complete control. e/pop is also available as an online service (hosted server), for ease of secure service activation.

With on-premise software, you have complete control over physical security, web conference routing, and access to server event logs. You also have user-level controls, for example, you can enforce server-wide SSL/TLS, or allow SSL to be optional for each conference. WiredRed's SSL3/TLS implementation provides RC4, IDEA, DES, 3DES, AES, RSA encryption as various options to the SSL3/TLS standard and SHA or MD5 hashing for signing. Options for signing, encryption and key length are configurable at the server (from 40 to 4096 bits).

Additionally, e/pop has QoS feature controls such as limiting sharing and remote control capabilities as well as video resolutions, frame rate and quality.

Developer Ready:

The e/pop Web Conferencing Server includes a complete web services interface. It is an industry standard XML/SOAP API providing the facilities needed to completely "front-end" the e/pop real-time web, audio and video conferencing server with your own application.

The web conferencing library provides complete web services access to the e/pop Web Conferencing server. It is based on the XML standard to provide RPC remote procedure calls from virtually any development environment or platform. The interfaces to the server are exposed to developers through an WSDL compatible interface. WSDL works with virtually any development platform (C++, C#, Java, Visual Basic and Delphi) and works on almost any platform (Windows, Linux, Solaris and Unix).

These capabilities can be used to simplify the user experience and/or completely integrate web, audio and video conferencing with your own application and billing systems.

MultiUx is a powerful software, entirely developed by fabbricadigitale, that enables you to control easily all UC products of your Microsoft® 2007 server architecture.

The keyfeatures of MultiUx are:
- integrated provisioning/mangement of Exchange 2007®
- integrated provisioning/mangement of OCS®
- works directly with server systems
- multi-tenant
- designed also for hosted services
- profiled access
- access via web console, SDK or mobile
- licensing control
- monitoring base services
- advanced monitoring services with Microsoft SCOM 2007®
- advanced backup services with Microsoft Data Protection Manager®
- integrated Blackberry Enterprise Server provisioning

MultiUx is a strategic solution for the administrators of UC services for medium/big organizations, multi-domain forests, Internet Services Provider who need a multi-tenant and 'white labeled' environment.

fabbricadigitale is Microsoft Gold Certified Partner
MultiUx is offered by default in fabbricadigitale unified communications hosted services offer

Hosted Unified Communications is the ‘managed & hosted services’ offer of fabbricadigitale, mainly based Microsoft Server 2007 technologies (Exchange, Office Communication Server, Sharepoint). fabbricadigitale has a multi-year experience in outsourcing services for enterprises, matching the most advenced and specific need of company communications, and offers HUC services with 3 models:

- Shared outsourcing
- Dedicated outsourcing
- Dedicated outsourcing 'in house'

Each model offers more customization and integration capabilities, opening to advanced functions ever respecting strict design and management criteria, targeting the maximum active and passive security (network security, HA, etc.)

All the HUC of fabbricadigitale use the MultiUx management tool and the perimetral security service EMR.

fabbricadigitale offers its own competences about these issues even on design and consulting level and provides several related services for structures managing farm Exchange or UC:

- Services based on MUC
- Disaster Recovery and Business Continuity services
- Blackberry RIM service management based on BES (Blackberry Enterprise Server)
- Channel SMTP security through the ASP EMR Enhanced Mail Relay service
- Integration with fax, sms, ect through the MM4C platform
...
fabbricadigitale is Gold Certified Partner Microsoft and partner RIM Research in Motion.

As all ASP services managed by fabbricadigitale, the supply is provided by professional IDC and all systems, besides respecting the strictest active and passive security bounds, are monitored H24x365.

A network captured solution to record your mobile calls

The OPEX "mobile call recording" automatically records all calls to and from those mobile phones that are registered to the service. Every call is recorded in the telecoms network and available to replay immediately after the call is finished via secure web access.

This solution from OPEX is a pay-as-you-go service, which means there is no up front capital cost.

A hosted dialler that delivers compliance at the flick of a switch

This unique network-based predictive dialler platform from OPEX can be used for both outbound and inbound campaigns. The solution incorporates dialling and call recording technology complete with a fully built-in voice recording capability and real-time monitoring tools. This OFCOM compliant tool is capable of preview and predictive dialling and ensures your agents have more time to engage with customers, by typically achieving talk-time of up to 75% or more.

The dialler comprises advanced routines which sample historic and real time trends to establish optimum performance based on team size, time of day, current and historic abandon rates, average call length and answer rates. The dialling facility is supplied on a "pay-on-usage" basis, which is a cost effective way of managing your business as and when demand dictates.

OPEX "network based" predictive dialling is compatible with all the other OPEX "in-network" services, giving you a fully integrated telephony suite at a very reasonable rate.

Call Recording without the capital expenditure or installation issues

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on their premises. The company can customise the service to best suit your requirements and supports flexible home working initiatives.

The OPEX solution enables you to record your calls from any telephone, anywhere from landline calls, mobile to mobile calls, mobile to landline calls and VoIP calls.

Easily deployed intelligent routing or call queuing facility

To distribute your calls in the most effective way the OPEX in-network ACD application has been developed for use in both greenfield sites or within established organisations that are at the early stages of growth or need to run short term specialist campaigns. The OPEX ACD ensures you can manage all your inbound calls by routing them using certain criteria, for example:

- customer details
- skills of call takers
- dialled number (DNIS) / inbound callers number (CLI)
- Other business rules - defined by you

Using a hosted ACD system enables you to receive all of the benefits but without the capital outlay, you only pay on a usage basis.

Automating business processes to speed up customer handling

This application from OPEX automates a wide variety of business processes to speed up customer handling whilst providing a more robust service at a fraction of the cost. OPEX has a huge amount of experience in building both large-scale and complex IVR applications, which integrate into many different specialised business applications, these include:

- Overflow Services - IVR for High Volume Call Traffic
- Disaster Recovery - Automatic Route-on-Failure
- Customer Satisfaction Surveys
- Credit Card Payments/Data Capture

OPEX provides "network based" IVR Self-Service with the added advantage of being able to combine it with all the other OPEX "in-network" services to establish a fully integrated telephony suite.

An intelligent hosted satisfaction survey service

An advanced hosted IVR Satisfaction Survey incorporating the best features of traditional IVR-based surveys with many additional benefits, due to it being provided as a hosted solution. This solution incorporates:

-Intelligent Score-Based Routing - Take immediate action whenever you hear a dissatisfied customer or need to intercept a rogue agent.
-Verbal Responses - It's not always enough for your customers to respond using touch tone keypads, this application allows them to also leave a verbal response
-MIS at any time - Due to the hosted nature of this service you can easily access and download management information easily by accessing a secure portal

This service from OPEX gives you the flexibility to alter your scripts at any time and allows you to pay as you go so that you only pay for what you use. Once you have signed up to this service and you have your script in place OPEX will do the rest, thus freeing up your valuable resources.

In the upcoming 4.6.2 release of VX software, NET will be introducing Directory-Based Call Routing. This new feature will enable the VX Voice Exchange to make call routing decisions based on information stored in a customer's LDAP or Microsoft Active Directory-Based enterprise directory server.