Many people report using many different channels and applications for communication each day. Ironically, more tools do not imply more effective communication. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of context around the most effective method, based on a colleague’s status. It’s no wonder then that many organisations worldwide are taking the first steps in unifying their business communications channels in order to improve their employees’ productivity and reduce the delays and costs associated with business communications.

Dimension Data's 'Seven Key Steps for Identity Management in a Unified Communications World' provides practical guidance on how your business can enables its people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary.

Download this whitepaper to learn more.

A brief overview of the functionality delivered by PROGNOSIS IP Telephony Manager in Cisco Unified CallManager environments

A brief overview of the functionality provided by the PROGNOSIS IP Telephony Manager solution in Avaya IP Telephony environments.

A brief description of the performance reporting information on the health of large IP Telephony environments delivered by PROGNOSIS IP Telephony Management Reporter.

Overview of PacketLogic traffic visualisation and management appliances

Datasheet for PacketLogic 7620 appliance

Datasheet for PacketLogic 7600 appliance

From Hyperconnectivity to Simplicity: Defining Steps to Unified Communications

The alliance between Microsoft and Nortel accelerates the business transformation with high-quality telephony services, flexible network architecture and easy-to-use desktop productivity applications.

• Integrated voice, video, instant messaging and presence
• Premier quality of experience for end users
• Increased security, reliability and service continuity
• Lower total cost of ownership and infrastructure complexity

The Innovative Communications Alliance between Nortel and Microsoft accelerates the businessdriven transformation of today’s e-mail, voice, video and instant messaging communication silos into unified communications solutions that are rich, intuitive and accessible from any device, that are contextually integrated into business processes and that can be efficiently and securely deployed into existing customer environments.